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frank bisignano
Musk Berated for 'Absurd' Social Security Fraud Lies
"Elon and his all-male team lie about Social Security like other people chew gum," said one former head of the agency.
Mar 28, 2025
Elon Musk, the de facto head of the Trump administration's Department of Government Efficiency, was berated anew Friday after insidiously tarring millions of Social Security recipients as "fraudsters"—a tactic critics called part of an orchestrated Republican scheme to destroy the vital earned benefits program.
Musk and seven DOGE staffers—all of them men—appeared on Fox News Thursday, where the world's richest person called the Trump administration's crusade to eviscerate the federal government under pretext of improving efficiency "the biggest revolution in the government since the original revolution" in 1776.
The DOGE staffers repeated unfounded claims that Social Security is riddled with fraud; that in some cases, 40% of calls to the Social Security Administration phone center are fraudulent; and that millions of people aged 120 and older are registered with SSA.
Acknowledging that DOGE's wrecking-ball approach to government reform is getting "a lot of complaints along the way," Musk said: "You know who complains the loudest, and with the most amount of fake righteous indignation? The fraudsters."
Musk's comments echoed those of billionaire U.S. Commerce Secretary Howard Lutnick, who suggested on a podcast last week that only a "fraudster" would complain about a missed Social Security check.
Responding to what she called Musk's "absurd claim," Nancy Altman, president of the advocacy group Social Security Works (SSW), said Friday that "the truth is that Social Security has a fraud rate of 0.00625%, far lower than private sector retirement programs."
"It is Musk and DOGE who are inviting in fraudsters," she continued. "Scammers are already rushing in to take advantage of the confusion created by DOGE's service cuts."
Critics have denounced the Trump administration for sowing chaos at SSA and other federal agencies by planning to lay off thousands of workers, slashc spending, and implement other disruptive policies. Cuts in SSA phone services were reportedly carried out in response to a direct request from the White House, which claimed it is simply working to eliminate "waste, fraud, and abuse."
"The truth is that Social Security has a fraud rate of 0.00625%, far lower than private sector retirement programs."
This "DOGE-manufactured chaos," as Altman calls it, has already led to the SSA website crashing several times in recent weeks and hold times of as long as 4-5 hours for those calling the agency.
Sen. Elizabeth Warren (D-Mass) on Thursday noted that while it would be clearly illegal for President Donald Trump and DOGE to cut Social Security benefits without congressional authorization, there are other ways for the administration to hamstring the agency.
Referencing a new in-person verification rule that was delayed and partly rolled back this week, Warren said:
Say a 66-year-old man qualifies for Social Security. Say he calls the helpline to apply, but he's told about a new DOGE rule, so he has to go online or in person. He can't drive. He has trouble with the website, so he waits until his niece can get a day off to take him to the local office, but DOGE closed that office, so they have to drive two hours to get to the next closest office. When they get there, there are only two people staffing a 50-person line, so he doesn't even make it to the front of the line before the office closes and he has to come back. Let's assume it takes him three months to straighten this out, and he misses a total of $5,000 in benefits checks, which, by law, he will never get back.
"This scenario is a backdoor way Musk and Trump could cut Social Security," the senator added. "That's what I'm fighting to prevent."
Democratic lawmakers and others argue that the Trump administration's approach is "a prelude to privatizing Social Security and handing it over to private equity," as Sen. Ron Wyden (D-Ore.) said earlier this week.
"Improving Social Security doesn't start with shuttering the offices that handle modernization, anti-fraud activities, and civil rights violations," the senator asserted. "It doesn't start with indiscriminately firing or buying out thousands of workers, and it doesn't start with restricting customer service over the phone and drawing up plans to close field and regional offices."
These and other moves, including the nomination of financial services executive Frank Bisignano as SSA commissioner, belie Trump's claim that he is "not touching" Social Security, upon which 70 million Americans—including nearly 9 in 10 people aged 65 or older—rely for their earned benefits.
So do Trump and Musk's own words. The president has called Social Security a "scam" and Musk recently referred to it as "the biggest Ponzi scheme of all time."
"No one who thinks Social Security is a criminal Ponzi scheme should be anywhere near our earned Social Security benefits or the sensitive data we provide the Social Security Administration," said SSW's Altman.
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Social Security Hearing Shows Trump Pick Bisignano Would Worsen 'DOGE-Manufactured Chaos'
"Social Security needs a commissioner whose loyalty is to beneficiaries, not Elon Musk," said one advocate.
Mar 25, 2025
As Democrats on the U.S. Senate Finance Committee grilled financial services executive Frank Bisignano at his confirmation hearing to oversee Social Security on Tuesday, a progressive think tank reported that the Trump administration's cuts to the popular program have already created "unnecessary barriers for millions of beneficiaries to access the benefits they earned."
President Donald Trump has repeatedly claimed he is "not touching" Social Security benefits, but the Center on Budget and Policy Priorities (CBPP) said his insistence "may be a distinction without a difference if his administration's actions delay benefits or make it harder to get them in the first place."
The group outlined four ways in which Trump and Elon Musk, the billionaire tech CEO who he named as head of the advisory board he created to slash public spending, the so-called Department of Government Efficiency (DOGE), have created "the potential for significant damage to the program" without taking action to explicitly make cuts to the benefits relied on by 73 million retirees, people with disabilities, and survivors of deceased parents.
Trump and Musk have worked to weaken Social Security by:
- Launching rhetorical attacks on the program, including false claims of massive fraud—providing a pretext for actions that could undermine eligible beneficiaries' access to benefits, such as privatization;
- Engaging in deep cuts to staffing and new restrictions on phone-based services for the public, likely leading to the overwhelming of Social Security offices across the country, dozens of which are set to close this year under DOGE orders;
- Jeopardizing the reliability of the Social Security Administration (SSA) systems, including through the sharp reduction of staff with technical expertise; and
- Threatening the security of people's personal information by giving untrained DOGE political appointees unprecedented access to sensitive SSA data.
In recent weeks, longtime employees of the SSA have shed light on the impact of DOGE cutting 12% of the staff, with the former acting chief of staff to acting Commissioner Leland Dudek, Tiffany Flick, saying in a court filing before her retirement in February that DOGE's "disregard for critical processes... and lack of interest in understanding [SSA's] systems and programs... combined with the significant loss of expertise as more and more agency personnel leave, have me seriously concerned that SSA programs will continue to function and operate without disruption."
But at Bisgnano's confirmation hearing on Tuesday, Democratic lawmakers were alarmed by his refusal to acknowledge the damage done by DOGE at SSA.
Noting that Bisignano has referred to himself as a "DOGE guy," Sen. Ron Wyden (D-Ore.) asked the nominee what grade he would give Musk's advisory body's activities at the SSA over the past two months.
"I look around and I see phones out of whack, offices out of whack, databases being invaded," said Wyden. "I'm not sure I'd give them a very good grade, but you're a 'DOGE guy.'"
Bisignano did not answer the direct question, instead saying he has spent his career pursuing "employee satisfaction" and "increasing control."
"What kind of grade would you give the DOGE people at Social Security?" - @wyden.senate.gov Bisignano refuses to answer the question.
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— Social Security Works (@socialsecurityworks.org) March 25, 2025 at 12:59 PM
Sen. Tina Smith (D-Minn.) told reporters after the hearing that with Bisignano signaling he is "all in on DOGE... I see no reason to trust that he is going to do anything but be an enthusiastic participant in what Elon Musk and Donald Trump are trying to do to Social Security, which is to cause it, as far as I can see, to collapse from the inside."
Nancy Altman, president of the advocacy group Social Security Works, noted that Bisignano's career in financial services has been "right in line with DOGE."
"He cut staffing to the bone and reportedly created toxic work environments," said Altman. "If he is confirmed, the now toxic work environment at SSA will likely get worse."
Wyden's questioning of Bisignano also revealed that the nominee was involved in discussions about DOGE at the agency, with Bisignano claiming that he was not before the senator produced a statement from a senior official saying the nominee insisted "on personally approving DOGE hires at the agency."
"Today's hearing showed that Frank Bisignano is not the cure to the DOGE-manufactured chaos at the Social Security Administration. In fact, he is part of it, and, if confirmed, would make it even worse," said Altman. "Social Security needs a commissioner whose loyalty is to beneficiaries, not Elon Musk. Bisignano would not even contradict Musk's slander that Social Security is a criminal Ponzi scheme. Every senator who cares about Social Security's future should vote no on the confirmation of Frank Bisignano. He is not only unqualified, with no expertise regarding this vital program—he is dangerous to it."
While Democrats expressed outrage over the administration's efforts to gut the program that 40% of American retirees rely on as their primary source of income, one of the Republicans on the committee, Sen. Thom Tillis (R-N.C.) explicitly gave Bisignano his blessing to "go after [Social Security] the way you would in the private sector."
"With his comments today in support of Social Security office closures, Sen. Tillis revealed the fact that protecting seniors and the disabled is an afterthought for congressional Republicans and that they have one true agenda—gutting vital programs like Social Security to pay for tax breaks for millionaires and billionaires," said Unrig Our Economy spokesperson Kobie Christian. "The 73 million Americans currently receiving Social Security are not numbers on a balance sheet that Republicans should 'go after.' They are everyday people who worked hard to earn their benefits. It's time that members of Congress stop this crusade on families across the country and put an end to this pro-billionaire agenda."
As Common Dreamsreported Tuesday, the changes at SSA that Tillis endorsed and called for more of include the agency's website crashing four times in 10 days recently, panicked beneficiaries being forced to wait on hold for up to 4-5 hours, and employees left wondering whether they will receive proper training to verify people's identities at field offices as the agency prepares to end phone services at the direction of the White House.
At the hearing, Sen. Elizabeth Warren (D-Mass.) explained how those changes are in fact cuts to Social Security benefits—no matter how many times Trump claims otherwise.
If a 65-year-old retiree can't use the SSA's phone service to verify his identity and apply for benefits and has to wait for a family member to get a day off work to drive him two hours to the only understaffed SSA office in the area that hasn't been closed, she said, "let's assume it takes our fellow three months to straighten this out and he misses a total of $5,000 in benefits checks, which, by law, he will never get back."
"Is that a benefit cut?" Warren asked.
Bisignano did not answer the question, saying he wasn't sure "what to call" the scenario described by the senator.
"DOGE is considering slashing up to 50% of the Social Security Administration's workforce. That means longer lines, and more errors. For everyone who gives up or who dies before they get their benefits sorted out, it is a benefit cut." - @warren.senate.gov
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— Social Security Works (@socialsecurityworks.org) March 25, 2025 at 12:06 PM
Bisignano claimed at the hearing that he will "run the SSA in a way that properly serves beneficiaries," said Max Richtman, president and CEO of the National Committee to Preserve Social Security and Medicare. "But that will be impossible if he does not undo the reckless policies that acting Commissioner Leland Dudek has put in place under the influence of Elon Musk and DOGE, with the implied consent of President Trump, which have seriously disrupted customer service for seniors and people with disabilities."
"Significantly and alarmingly, Bisignano would not commit to ending Musk and DOGE's interference at SSA, nor to reversing any of their dangerous policies," said Richtman. "He cannot live up to his promises to put the interests of beneficiaries first if the man who recently called Social Security a Ponzi scheme continues to call the shots."
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'Prelude to Privatizing Social Security': Cuts Came Straight From White House
As the Social Security Administration prepared to cut phone services for beneficiaries, the acting administrator admitted: "The reason that we're on this timeline is because we received a request from the White House."
Mar 25, 2025
The Trump administration's massive cuts to the agency that oversees Social Security benefits that are the primary source of income for 40% of American senior citizens came directly from the White House, the agency's acting administrator confirmed Monday as staffers across the country struggled to serve beneficiaries.
The cuts were the subject of a letter sent Monday by U.S. Sens. Elizabeth Warren (D-Mass.) and Ron Wyden (D-Ore.) to President Donald Trump's nominee to lead the Social Security Administration (SSA), Republican donor and financial technology executive Frank Bisignano—with the two lawmakers voicing concerns shared by many economic justice advocates that the Trump administration is "setting up the SSA for failure."
Warren and Wyden both serve on the Senate Finance Committee, which held a confirmation hearing for Bisignano on Tuesday. In a statement at the hearing, Wyden warned against confirming Bisignano, considering his history of "taking over troubled businesses and... firing hundreds or thousands of workers."
"This approach is a prelude to privatizing Social Security and handing it over to private equity," said Wyden. "Improving Social Security doesn't start with shuttering the offices that handle modernization, anti-fraud activities, and civil rights violations. It doesn't start with indiscriminately firing or buying out thousands of workers, and it doesn't start with restricting customer service over the phone and drawing up plans to close field and regional offices."
But as acting SSA Administrator Leland Dudek told advocacy groups Monday, the "rapid rollout" of changes to the phone services relied on by many beneficiaries was ordered by the White House.
"He said, 'The reason that we're on this timeline is because we received a request from the White House,'" one person who was in the meeting toldHuffPost Monday, with two other sources confirming the account.
Advocates were alarmed last week when Dudek announced Social Security beneficiaries will no longer be able to verify their identities over the phone starting March 31, and will instead have to use an online system or go to one of the field and regional offices across the country.
But the so-called Department of Government Efficiency (DOGE), which Trump named billionaire donor and tech CEO Elon Musk to lead, compiled a list in recent weeks of 47 Social Security offices that it plans to close this year—closures that are expected to strain the agency employees who are left after DOGE pushed to cut 12% of the workforce.
The Washington Postreported Tuesday that the cuts have contributed to the SSA website crashing four times over 10 days in the past month, barring beneficiaries—who include people with disabilities and children of deceased parents as well as retirees—from accessing their accounts.
Phone calls to the agency have surged in recent weeks as many of Social Security's 73 million beneficiaries wonder whether their monthly payments will be slashed, with callers facing hold times of four to five hours in some cases, and a callback function that was available only 3 out of 12 times that the Post called the SSA.
"With Americans already waiting hours to get connected with Social Security on the phone, it is outrageous that under this new policy, older Americans, especially those in rural areas, will have to call, wait on hold for possibly hours, make an appointment, or even take a day off work to claim the benefits they have worked for and earned," Nancy LeaMond of the American Association of Retired Persons told Dudek in a letter regarding the cuts to phone services scheduled to begin next week.
Dudek told stakeholders in the Monday meeting that "in normal times, something like this would take two years to roll out."
HuffPostreported that no training has begun to help SSA staffers cope with thousands more field office visits than they are accustomed to, and the agency said training is planned for the week, giving employees just days to prepare for the loss of phone verification.
One former SSA official who retired this month amid the spiraling chaos at the agency told the Post that Trump administration leaders are "creating a fire to require them to come and put it out."
The White House has denied beneficiaries will see a loss in their benefits, with Press Secretary Karoline Leavitt saying, "Any American receiving Social Security benefits will continue to receive them."
Meanwhile, Sen. John Curtis (R-Utah) cheerfully told NBC's "Meet the Press" on Sunday that while senior citizens can expect to continue receiving Social Security, "we can't be afraid of this conversation" about "a change to Social Security" that would cut off access to the program for his own children's generation. Curtis said he plans to soon introduce legislation pushing for a "change" to the program.
The change, said Social Security Works (SSW), will mean "massive cuts to your benefits so that billionaires don't have to pay their fair share."
Even before Trump and Musk began spreading false claims about rampant Social Security fraud—insisting without evidence that millions of deceased Americans receive benefits, which Bosignano admitted in Tuesday's hearing is far from true—Republicans have consistently claimed that the program will soon be insolvent, despite the fact that it is able to pay 100% of benefits for the next 12 years and more than three-quarters of benefits after that, according to SSW.
On Tuesday, the advocacy group said, Republicans on the Senate Finance Committee were "misrepresenting the facts about fraud in Social Security."
"OVER 99% of all Social Security payments are made accurately and on time," said the group. "Congress needs to focus on protecting and expanding benefits, not billionaire profits."
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